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Frequently Asked Questions
Explore this page for all your questions on our products, orders, or customization of products.
Products
Standard lead-times are based on order acceptance/confirmation, customer approval of applicable artwork and part type and/or classification.
If a custom interior for presentation and protection is most important, then a blow molded, double-wall case, such as the Infinity, would be the best choice. If compartmentalization and visualization for Point of Purchase is required, one of our injection-molded cases or boxes would be a good choice.
We offer either custom-molded interiors or custom foam interiors. Although size, weight, application and type of part are considerations, we typically recommend you consider custom foam for annual volumes of 750 units or less. Our Flambeau Technology Center can fabricate a tool for custom-molded interiors, and our staff of engineers would be happy to assist you in the design.
If clarity is most important, styrene is an excellent choice. If durability is most important, polypropylene is the best choice. If clarity and durability are important, styrene-butadiene copolymer is the best choice.
Modifications include interior custom cores, handles, latches, case color and even material. A detailed request for quote (RFQ) should be prepared by our sales staff. Flambeau associates are trained to help you make economical and functional decisions about the right case for your application and product.
Our integral-hinge boxes are manufactured to withstand thousands of openings. It is reasonable to expect that, under normal use, the hinge will last for the life of the product.
One year against manufacturing defects with intended use.
Many of our products are made in the USA as indicated in our advertising and product labeling.
Please contact Customer Service by phone or by message below and they can assist you.
Satchel as it relates to our products is used to describe injection molded cases with a carry handle similar to a briefcase.
If you are looking to see if your item fits a specific product of ours, dimensions can be found on the product details pages.
If you are unsure of product, use our case finder located on the home page to enter in your item's dimensions and it will show you which of our products your item could be placed into.
We do not have FDA approval for food storage, however packaged foods can be stored in our products.
MTO stands for Make to Order. Products with this designation require a minimum of at least 500 units (at full carton quantities) and are subject to specific lead-times which are specific to each MTO product. For more information, please contact Customer Service by phone or by message below.
Customization
Printing/graphics areas differ depending on product selected. Contact us for details.
We prefer Adobe Illustrator files but will also accept Freehand and Adobe Photoshop files. Format is AI, EPS, TIFF or JPEG, and quality should be 300 dpi at 100% size.
No, you can only hot stamp an injection-molded box. There are three choices for customizing a blow-molded case: engraving a plate, in-mold decorating (labeling) or standard adhesive labels are the best choices for decorating. These choices typically require a minimum order of 500 pieces and have additional charges associated with set up and/or tooling. Please contact a customer service associate at 800-344-5716 for more details and a quote.
Orders
You will receive a shipping confirmation with tracking details via email when your order has shipped.
Please contact Customer Service by phone or by message below and they can assist you with your order.
Please contact Customer Service by phone or by message below and they can assist you with your order.
Orders typically ship within 48-72 hours upon receipt.
Have additional questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.